FAQ - Egecko
Where is your company located?
We are Real Estate Photo Editing Company and located in Hanoi, Vietnam.
How can I contact you?
- Emai: contact@egeckohi.com
- Facebook Messenger, Instagram chat
What is your working hours?
- Monday – Sunday: Open 05:00 PM to 10:00 AM (CST time)
What is your turnaround time?
- Real Estate Photo, Item Removal, Day to Dusk services: 12 - 15 hours.
- Video/Slideshow Editing, Virtual Staging, Floorplan and Renovation: 24 hours
- Video/Slideshow Editing, Virtual Staging, Floorplan and Renovation: 24 hours
Do you have free trial?
We are offering a free trial for 02 services:
- Real Estate Photo Editing: 03 photos
- Day to Dusk conversion: 01 photo
- Real Estate Photo Editing: 03 photos
- Day to Dusk conversion: 01 photo
How can I send you my files to you?
You can upload your files via Google Drive, Dropbox or Wetransfer. And then send us the link of your order to our email address:
contact@egeckohi.com along with relevant information.
File format
We can work with all types of photo: JPG, TIFF, PSD, PNG or DNG, CR2, CR3, ARW... and video raw format.
How much do you charge per photo?
Our pricing is from $0.6 USD as a net flat rate. Besides, we always suggest our customer to get a free trial, so that we can evaluate the inputs following clients' request in order to have a specific quotation.
Do you have rush delivery service?
In case, you need a rush delivery, please inform us firstly so that we can arrange our work and prioritize your order if it is possible. After that we will check with our team and let you know if we can proceed with it or not.
What if I am not happy with your output's quality?
In that case, we'll fix them until you are satisfied with the correction. Small changes will not be charged.
Otherwise, we always try our best to maintain the stable quality with our own guideline and following customers’ editing style/instruction.
Otherwise, we always try our best to maintain the stable quality with our own guideline and following customers’ editing style/instruction.
How long do you keep my original photos and edited ones?
We always keep our customers’ inputs and outputs in 15 days.
Can I choose one editor for all of my projects to get the output's stable quality?
Our editors have been trained to have the ability of keeping pace with all customers’ editing style. Besides, we strictly follow 3 steps (Editing - Quality Assurance - Quality Control) to ensure the stable quality throughout our workflow. So all of our editors can edit and follow your editing style smoothly.
Can you ensure that my data will be secured?
Yes, we can. We can ensure that your original and edited photos will not be published/advertised or accessible to any third-party or any persons who don't have authority without your permission.
Which payment method do you use?
We are used to using Paypal as the payment method. After each job has been completed, we will send you an email along with the Paypal link.
Besides PayPal platform, you can send us your payment via Western Union, Wire Transfer or Wise.
Besides PayPal platform, you can send us your payment via Western Union, Wire Transfer or Wise.
Is there any other fees or taxes in your products’ pricing?
The pricing that we give you is the net flat rate, meaning it doesn't include any fees. In case, it has any extra fees, we will inform you.
Which currencies are you using? Can I make my payment in advance or forward?
We are now using USD in all transactions.
According to our policy, for your first order, please make a deposit in advance for 50%-100% of the total payment amount. And for your next orders, you can make your payments after that order has been completed.
According to our policy, for your first order, please make a deposit in advance for 50%-100% of the total payment amount. And for your next orders, you can make your payments after that order has been completed.